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GENERAL CONDITIONS FOR ONLINE PURCHASING

APPLICABILITY

These general conditions apply to:

  1. orders placed for products available on www.shop.dynello.com (the “Website”) by consumers within Europe; and
  2. the use of any information, documents, graphics, movies, features, music and/or other services on the Website.

Please ensure that you read these general conditions carefully and check that the details of your order are complete and accurate before submitting your order. If you think that there is a mistake, please contact us.

PLACING ORDERS ON THE WEBSITE

   1. HOW TO ORDER

You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping cart and submitting your order.

Placing an order on the Website is easy.

  1. Find the products you want (and customize if applicable).
  2. Add the products to your cart.
  3. Proceed to checkout.
  4. Select delivery and billing options.
  5. Review your order.
  6. Submit your order.
  7. Choose payment method and pay for your order
  8. Receive an online order acknowledgment.
  9. Receive an online order confirmation.

When you submit an order we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these general conditions, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these general conditions and the Order Confirmation for future reference.

If we are unable to supply you with a product, we will inform you of this in writing and will not process the order - "Cancellation" of your order.

   2. OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we have cancelled:

  • the product is not available / in stock;
  • your billing information is not correct or not verifiable;
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  • there was a clear error in the price displayed on the Website;
  • we could not deliver to the address provided by you;
  • due to an Event Outside Our Control (see art. 10 below); or
  • in the event of clear misspelling, pricing or other errors or mistakes in the Website information.

   3. DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on www.shop.dynello.com will be investigated and if necessary prosecuted.

PRICE/PAYMENT

   1. PAYMENT METHODS

You can pay by the following methods: Visa and MasterCard.

Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

   2. PAYMENT PROCESSING

If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. However, we will not in any circumstances charge your credit/debit card before your order has been processed and shipped.

Payments can only be processed if the billing information can be verified.

We retain title in any product(s) until we have received full payment for such product(s).

   3. PRICES AND CURRENCY

The product prices displayed on the Website are exclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the support section of the Website.

Prices are quoted in Euro. If you change the country of delivery while browsing or during checkout, shipping rates will be shown for that country. Please note that changing the country of delivery may have an influence on the price due to a change in country specific pricing.

   4. YOUR TOTAL PRICE

The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.

If you are a European based business and can apply a valid VAT number, the VAT will be excluded from the total price. Your VAT number will be checked in the online database VIES administrated by the European Commission.

Please note! Should your VAT number be entered wrong or be invalid, the total price will NOT exclude VAT. The total price will thus be inclusive VAT. You can always write us an email if you are experiencing any problems with entering you VAT number at shop@dynello.com

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

Please transfer only the exact amount specified on the Order Confirmation, and make individual transfers per order, using the unique reference number stated in your Order Confirmation.

   5. PRICE CHANGES

The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.

SHIPPING & DELIVERY

   1. DELIVERY – WHERE AND WHEN

We deliver products from Monday to Friday. We do not ship on certain public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the support section of the Website.

   2. SPLIT DELIVERY

Where possible, we try to deliver all items which you have ordered at the same time. However, we reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.

   3. INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. If you suspect that a product is missing then you should urgently contact us and we will forward it or missing items.

SHIPPING RATES

   1. FREE SHIPPING

From time to time you can experience FREE shipping to your country. This will be shown at checkout when you choose your country.

   2. NORMAL SHIPPING RATES

Information about shipping rates can be found in the support section of the Website.

RETURNS & CANCELLATIONS

   1. CANCELLING ORDER BEFORE DELIVERY

You may cancel any order for products free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order first by visiting the My Account section of the Website, and locate your recent orders in "Orders" to the left.

If the status of your order is "Pending" or "On Hold" you may cancel your order by contacting us immediately by shop@dynello.com (see also support section of the Website). We will thereafter cancel your order provided we have the information to do so. If successful, we will confirm your cancellation by email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

   2. RETURNING ORDERS AFTER DELIVERY – DEFECTIVES

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 14 days after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price will be refunded (see also 'Standard Refund Procedure'). In the event of you have using a coupon thus received a saving, you will only receive the amount payed exclusive shipping costs.

Please read our 'Standard Refund Procedure' to be aware of the practicalities before returning any goods.

Also please note, we do not receive packages sent as COD (Cash On Delivery).

 

   3. EXERCISING YOUR RIGHT OF WITHDRAWAL

If for whatever reason you are not happy with the products you ordered, you may return the products delivered to you within 14 calendar days after the product is delivered, without giving us any reason, as long as:

  • you can submit a valid purchase invoice and,
  • include all the items shipped to you, also including user manual and the original box

You cannot return:

  • products that have been tampered with
  • the product is not in the same condition and quantity as you received it

For information on refunds, see 'Standard Refund Procedure' below.

   4. PRODUCT EXCHANGE

Product exchanges are currently not possible, but you do have the option of returning your product(s). See 'Returns & Cancellations' above. For information on refunds, see 'Standard Refund Procedure' below. To get another product/color/size, you will have to place a new order on the Website.

STANDARD REFUND PROCEDURE

Refunds will be issued based on the original form of payment. If you paid via Visa credit card, the money will be transferred to this same credit card. Refund of payment is made once we have received the product(s) and verified that it meets the rules for refund. The refund will usually be within 1-5 business days after we receive the product(s) as described above.

For any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is proven beyond what is outlined above, we consider it as used, which means that by return of purchase you will only get partly or none of the purchase amount back, depending on their commercial value. To receive the entire purchase amount of return you must therefore do the same as you can in a physical store: you must test the product, but do not take it in actual use.

We can withhold the payment until we have received the goods unless you have presented documentation that you have returned the goods.

   1. PRACTICAL INFORMATION ON HOW TO RETURN:

You will have to contact us before anything else, to make us aware of the return. We will send you the following:

- A return note (please fulfill this return note best as possible to make us aware of the reason for your return)

- A pre-paid return label

All you shall do is to pack the product(s) properly and secure, and attach the pre-paid return label. Next, deliver the package to the specified/local postal service shop. Always secure the package best possible to avoid any damage to the product(s) when returning. Damage to the product(s) can affect the refund.

Please note, we will not accept any packages sent without any specified agreement with beforehand. For any agreements made beforehand, the return address is the following:

Return address:

Dynello IVS
Inge Lehmanns Gade 10, 6th floor
8000 Aarhus
Denmark

WARRANTY

Dynello is confident of the quality of its products and offers an outstanding warranty of 24 months. This statement is in addition to and in no way prejudices your statutory rights. The warranty is valid within the territories of the Member States of the European Union and the European Free Trade Area.

   1. WARRANTY CLAIM

If your Dynello tool becomes defective due to faulty materials, workmanship or lack of conformity, within 24 months from the date of purchase, Dynello guarantees to replace defective parts, repair products subjected to fair wear and tear or replace such tool to ensure minimum inconvenience to the customer unless:

  • The product or equipment has been subjected to misuse or neglect;
  • The product or equipment has sustained damage through foreign objects, substances or accidents;
  • Repairs have been attempted by persons other than authorised repair agents or Dynello service staff.

You have to make a claim in reasonable time after you have discoverer something wrong with the goods. If you make a claim at least two months after discovering something wrong it will always be considered reasonable. To claim on the guarantee, you will need to submit proof of purchase to the Dynello or an authorised repair agent. You can check the location of your nearest authorised repair agent at our website:www.dynello.com

You can get in contact with Dynello by email: shop@dynello.com

Make sure to describe the problem and submit proof of purchase. Once you have informed us about the problem, we will get back to you with further instructions.

COMPLAINTS
If you would like to complaint regarding your purchase please contact us by mail shop@dynello.com

If it’s not possible for us to reach a resolution you can alternatively complaint to 'Danish Competition and Consumer Authority' if the conditions for this is fulfilled. For consumers in EU they can also complaint to 'The Online Dispute Resolution' website managed by the European Commission if the conditions for this is fulfilled.

DISCLAIMER
DYNELLO TAKE RESERVATION TO ANY TAX CHANGES, PRICE CHANGES, PRICE AND PROOFREADING ERRORS, TECHNICAL ERRORS, SOLD OUT OR FORCE MAJEURE, INCLUDING LABOR AND DEFECTS OR DELAYS IN DELIVERIES FROM SUPPLIERS.

YOUR CONCERNS

If you have any concerns about products, which appears on our Website, please contact shop@dynello.com

Thank you for visiting our site.

Last Updated: 12/jan/2016

TERMS OF USE

These Terms of Use (“Terms”) apply to our websites, microsites and mobile versions of these websites that expressly adopt and display or link to these Terms and that are owned, operated or controlled by Dynello IVS or any of its Affiliates (“Sites”).  We provide these Sites to you subject to the following terms and conditions (“Terms”).  By visiting, registering with, or shopping at a Site with a link to these Terms, you agree to accept and be bound by these Terms, which can be modified from time to time. Please read them carefully.

COPYRIGHT

All content included on this Site, such as HTML code, scripts, text, graphics, logos, button icons, images, video, software created to provide mobile applications and audio (collectively, “Materials”), is our property or the property of our content suppliers and protected by Danish Law and international copyright laws.  All software used on this site is our property or the property of our service provider or its suppliers and protected by Danish Law and international copyright laws.

TRADEMARKS 

Dynello retains all rights regarding its trademarks, trade names, brand names, logos and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks, and are protected by Danish and international laws and treaties.  No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of this Site. Your misuse of the trademarks, trade names, brand names, or trade dress displayed on this Site is strictly prohibited.

LICENSE AND SITE ACCESS

We grant you a limited license to access and make personal use of this Site.  No right, title or interest in our Materials is conveyed to you.  You may not download (other than page caching) or modify this Site, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its Materials; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, published, displayed, or otherwise exploited for any commercial purpose without our express written consent.  All rights not expressly granted are reserved by Dynello.

COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

The Site may permit visitors to submit reviews, suggestions, ideas, comments, questions, photographs, images, videos, or other information (“User Submissions”).  You understand that such User Submissions may be accessed and viewed by others, including by the general public, and, whether or not such User Submissions are published, Dynello does not guarantee any confidentiality with respect to any User Submissions. You are solely responsible for your own User Submissions and the consequences of publishing them on the Site.  We have the right, but not the obligation, to monitor or remove any User Submission.  We take no responsibility and assume no liability for any User Submissions posted by you or any third party.

By posting or submitting User Submissions, and unless we indicate otherwise, you grant us an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right, but not obligation, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, perform, exhibit, broadcast, or otherwise exploit the User Submissions, in whole or in part, throughout the world in any media or technology now known or hereafter developed for any purpose whatsoever without any payment to or further authorization by you.  You grant us and our sublicensees the right to use the name that you submit in connection with such content, if they choose.

COOKIES

Dynello receives and records information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies. More information on the identity of these third parties and their privacy policies is provided below.

We use cookies and pixel tags to track our customer's usage of the Sites and to understand our customer's preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

  • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
  • Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you have selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
  • Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media.  Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site. 

PROHIBITED USES OF THE SITE

You shall not post, transmit, redistribute, upload, or promote any communications, content or materials that (a) are illegal, obscene, vulgar, profane, indecent, sexually explicit, threatening, harassing, abusive, hateful, racially or ethnically derogatory, defamatory, invasive of privacy or publicity rights, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable; (b) consist of or contain software viruses, corrupted files, or any other similar software files, the intent of which is to damage or alter the operation of another’s computer; (c) contain political campaigning, unsolicited advertising, promotional materials, or other forms of solicitation to other users, individuals or entities; (d) contain chain letters, pyramid schemes, mass mailings, or any form of "spam";  (e) use a false email address, impersonates another person or entity, including our company and our employees or agents, or is otherwise misleading as to the origin of the content; (f) encourage conduct that would constitute a criminal offense; (g) give rise to civil liability; (h) otherwise violate any law; or (i) in doing so, amounts to any conduct that, in the judgment of Dynello, restricts, impairs, interferes or inhibits any other user from using or enjoying the Site and/or our related services and products.

OUR PRODUCTS

We attempt to be as accurate as possible regarding product descriptions.  However, unless specifically stated otherwise in writing on the Site, we do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free.  From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.  We reserve the right to make changes in information about description, pictures or design without notice. We have made every effort to display as accurately as possible the colors of our products that appear on the Site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors.  The inclusion of any products on this Site does not imply or warrant that these products will be available over the internet at any particular time.

LINKING

Links may be established from this Site to one or more external websites or resources operated by third parties (the "Third Party Sites").  In addition, certain Third Party Sites also may provide links to the Site.  None of such links should be deemed to imply that Dynello endorses the Third Party Sites or any content therein.  Unless the link is to another Dynello website, Dynello does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites.  Access to any Third Party Sites is at your own risk and Dynello will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

WEBSITE:  THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.  WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

WE DO NOT WARRANT THAT THIS SITE, INFORMATION, CONTENT, MATERIALS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, THEIR SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT WILL WE BE LIABLE TO ANY PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF DYNELLO IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

APPLICABLE LAW

By visiting our Site, you agree that the Laws of Denmark, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between us.

DISPUTES

Any dispute between you and Dynello concerning this Site or the Materials located on this Site will be handled according to the Laws of Denmark. We have endeavored to comply with all legal requirements known to us in creating and maintaining this website, but make no representation that materials on this website are appropriate or available for use in any particular jurisdiction.

OTHER TERMS, SITE MODIFICATION, AND SEVERABILITY

We may offer the opportunity to participate in contests through the Site.  In addition to these Terms, the contests will be governed by terms and conditions specific to those contests.  If there is a conflict between these Terms and the terms and conditions for the contest, the terms and conditions for the contest will control.

We reserve the right to make changes to our site, policies, and these Terms at any time in our sole discretion.  The most current version of the Terms will supersede all previous versions and can be reviewed by clicking on the "Terms of Use" link located in the footer.  Your use of the Site after changes are made to the Terms signifies your agreement to such changes.

If any provision in these Terms shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

YOUR CONCERNS

If you have any concerns about material which appears on our Site, please contact shop@dynello.com

Thank you for visiting our site.

Last Updated: 20/dec/2016

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