FORGOT YOUR DETAILS?

PRIVACY POLICY & COOKIES

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use Dynello’s websites (the “Sites”), for example www.dynello.com and www.shop.dynello.com. This Policy describes the types of personal data collected when you use our Sites and how your personal data is used, shared and protected. It also explains the choices you have relating to your personal data and how you can contact us.

WHAT PERSONAL DATA WE COLLECT AND WHEN

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, request to receive communications, create an account, participate in our events or contests, or interact with our Sites.  This personal data can include your:

  • Contact details including name, email, telephone number and physical address
  • Login and account information, including screen name, password and unique user ID
  • Personal details including date of birth
  • Payment or credit card information
  • Images, photos and videos
  • Personal preferences including your marketing and cookie preference

When interacting with our Sites, data is automatically collected and shared with Dynello by the technology platforms providing the experience.  For example your web browser or mobile device may share certain data with Dynello as those devices interact with Dynello’s Sites.   More information about these practices is included in the Cookies and Pixel Tags section below.  This data includes:

  • Device IDs, call state, network access, storage information and battery information
  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags

TOOLS TO MANAGE WHAT WE COLLECT

In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of information.  For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing.  We encourage you to familiarize yourself with and use the tools available on your devices.

WHY AND HOW WE USE (PROCESS) YOUR PERSONAL DATA

We use the personal data we collect from you in the following ways:

   1. TO PROVIDE THE FEATURES OF THE SITES AND SERVICES YOU REQUEST

When you use our Sites, we will use your data to provide the product or service you have selected.  For example, if you make a purchase on www.shop.dynello.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion.

In many cases, to use particular features within our Sites and services you may need to provide Dynello with additional data or additional consent to use particular data in a certain way.  For example, to share content on social media, you may be required to provide your social media account credentials.

   2. TO COMMUNICATE INFORMATION ABOUT OUR PRODUCTS, SERVICES, EVENTS AND FOR OTHER PROMOTIONAL PURPOSES 

When you create a Dynello user account, we may use the information you provide as well as information from other Dynello sources, such as your use of Dynello’s Sites, your visits to or purchases made at www.dynello.shop.com, your participation in Dynello events and contests (possibly through other Dynello affiliates) to send you personalized communications on products and services that may be interesting for you.

   3. TO OPERATE, IMPROVE AND MAINTAIN OUR BUSINESS, PRODUCTS AND SERVICES

We may use the data you provide to us to operate our business.  For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions.  As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites.

   4. TO PROTECT OUR OR OTHER'S RIGHTS, PROPERTY OR SAFETY

We may also use data about how you use our Sites to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

   5. FOR GENERAL RESEARCH AND ANALYSIS PURPOSES

We use data about how our visitors use our Sites and Services to understand customer behavior or preferences.  For example, we may use information about how visitors to www.shop.dynello.com search for and find products to better understand the best ways to organize and present product offerings in our webshop.

   6. OTHER PURPOSES

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

SHARING OF YOUR PERSONAL DATA

   1. DYNELLO'S SHARING

Dynello shares your personal data with:

  • Dynello affiliates for the purposes outlined above
  • Third party service providers processing personal data on Dynello’s behalf, for example to process  credit cards and payments, shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites or violations of our Sites’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting)

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

   2. YOUR SHARING

When you use certain social features on our Sites, you can share information on the Social Media that may include information such as your name, profile picture and own content.

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

  • Encryption & Security: We use a variety of security measures, including encryption and authentication tools to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
  • International data transfers: The personal data we collect or generate (process) in the context of our Sites will be stored in Denmark.

Some of the data recipients with whom Dynello shares your personal data may be located in countries other than the country in which your personal data originally was collected.  The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that information as described in this Policy and in compliance with applicable law.

COOKIES

Dynello receives and records information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies. More information on the identity of these third parties and their privacy policies is provided below.

We use cookies and pixel tags to track our customer's usage of the Sites and to understand our customer's preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

  • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
  • Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you have selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
  • Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media.  Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site. 

CHANGES TO OUR PRIVACY POLICY

Applicable law and our practices change over time. If we decide to update our Policy, we will post the changes on our Sites. We strongly encourage you to read our Policy and regularly check for any changes.

QUESTIONS AND FEEDBACK

We welcome questions, comments, and concerns about our Policy and privacy practices. If you wish to provide any feedback or if you have questions or concerns, please send us an email at mail@dynello.com

Thank you for visiting our site.

Last Updated: 20/dec/2016

TOP